PREGUNTAS FRECUENTES

Bienvenido a mi página de preguntas frecuentes. Aquí encontrarás respuestas a las preguntas más comunes que mis clientes suelen hacer.

Si no encuentras la respuesta a tu pregunta aquí, no dudes en contactarme y estaré encantada de ayudarte.

OUR WORKS

Our sculptures are true resin molded crafts, hand painted and of excellent quality and hardness. Compact pieces, without a vacuum in the middle, which makes them super resistant.

All sculptures purchased through our online store have the official guarantee of the GUITLA™ brand.

The works are solid pieces of resin; in other words, they are compact and without a void in the middle of them, which makes them even more resistant. However, if something were to happen, the procedure to follow would be to send us a photograph as soon as you receive the work, to process the corresponding insurance with the transport company.

You send us the piece back and we immediately send you a new one; We would not make you wait for the restoration or the payment of the corresponding insurance by the transport company. Freight costs are borne by us.

100% SECURE PAYMENT METHODS

You can pay with AMEX, DINERS CLUB, DISCOVER, MASTERCARD and VISA credit cards.

With our affiliation with Shopify Payments and Stripe.com (Payment Processing) we comply with all international and local security regulations so that your transaction is 100% secure.

DELIVERIES

If you choose home delivery, we will prepare your sculptures and send them to the location that you place with a transport company in your country. If you decide to look for it in our branches, we will notify you when your order is ready so you can pick it up.

Yes. We have coverage with domestic shipping in the United States, Spain and Venezuela. With international shipments we ship to the rest of the world.

It will depend on your payment method and its confirmation. Once your payment is verified, we will proceed to prepare your package.

The estimated time within the United States is 2 to 3 business days. In Venezuela from 2 to 3 business days. Within Spain 2 to 3 business days. Rest of the world from 3 to 10 business days.

Shipping costs are calculated according to the place of delivery, quantity and size of products. The shipping cost will be shown in the order summary, once the delivery address has been entered and before finalizing the purchase.

Our online store was developed so that you can enjoy the advantages of electronic commerce such as saving time, gas and not having to wait in lines or traffic. For these reasons, all orders are delivered to the place you indicate. However, if you are in Orlando, Madrid or Caracas, there is the option to pick up the order in person, which you can choose in the payment process.

ORDERS

Since all instructions are processed immediately, it is not possible to change the delivery address once the order has been placed.

However, we will do our best to help you. If we are able to stop the delivery attempt, we may update or correct the address so that it arrives correctly.

Write us immediately to our whatsapp +58 4127168516

In case this happens, write to WhatsApp immediately to solve your problem +58 412 7168516

Yes, we have the option that you can make partial payments, make it meet the entire cost of your order. Especially when you want to buy your manger or a volume order, in that case contact us by WhatsApp and we will help you.

Yes, all of our Little Balls Series is ideal for keepsakes for celebrations such as baptisms, first communion, confirmation, weddings and also for baby showers. In addition, you can reserve your order and pay in installments for your purchase until the day of your celebration, even one year in advance.